Privacy Policy
Effective Date: January 2025
Le Monde Consulting ("we," "our," or "us") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website and use our services, including MyLumina CRM. By accessing our services, you agree to the practices described in this policy.
1. Definitions
Personal Information: Any information that identifies an individual, such as name, email address, phone number, billing details, and other data associated with a specific user.
Non-Personal Information: Aggregated data or information that does not identify a specific individual.
Services: Refers to the software products, tools, and services provided by Le Monde Consulting, including but not limited to MyLumina CRM.
Cookies: Small data files stored on your device to enhance website functionality and user experience.
2. Information We Collect
2.1 Information You Provide Directly
Account Information: When you sign up, we collect your name, email address, phone number, and other account details.
Billing Information: For paid services, we may collect payment details like credit card numbers and billing addresses.
User Content: Information, files, or data you upload to your account or use within our CRM.
2.2 Information Collected Automatically
Device Information: We collect data about the device you use, including hardware model, operating system, and browser type.
Usage Information: We track your activity on our website, including pages visited, features used, and session durations.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about how you interact with our services.
2.3 Third-Party Information
We may receive information from third-party partners, such as payment processors or marketing platforms, to enhance your experience.
3. How We Use Your Information
We use the information collected to: Provide and Improve Services, Process Payments, Communicate with You, Personalize Your Experience, Ensure Security.
4. Sharing Your Information
4.1 With Service Providers
We may share data with trusted third-party vendors and service providers who assist in delivering our services (e.g., payment processors, cloud storage providers).
4.2 Legal Requirements
We may disclose information if required by law, court orders, or legal processes to protect our rights, users, or others.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When we no longer need your information, we securely delete or anonymize it.
6. Your Rights and Choices
6.1 Access and Correction
You can access, update, or delete your personal information by logging into your account or contacting us directly.
6.2 Opt-Out of Marketing
You can opt out of receiving promotional emails by following the unsubscribe instructions in our messages.
6.3 Cookie Preferences
Most browsers allow you to manage cookies through their settings. You can disable cookies, but some features of our website may be limited.
7. Security
We implement industry-standard security measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure. We encourage you to use strong passwords and protect your account information.
8. International Data Transfers
We may transfer data across borders, ensuring compliance with international data protection regulations. We adhere to global data protection standards, industry-specific regulatory requirements, and other implementable data privacy laws.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of any data collected from children without parental consent, we will take immediate steps to delete it.
10. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before engaging with them.
11. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised 'Last Updated' date. We recommend reviewing this policy periodically. Continued use of our services constitutes your acceptance of any modifications.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at nada@mylumina.com